Your account, your data, and closing it

On this page

Your name, your password, your picture, how dates are written for you, a download of everything this account holds about you, and what closing the account removes.

WhereDashboard, Account

An account is not a brand

Your account is you. A brand has its own manuals, files and people. Deleting a brand under its own settings removes that brand only and leaves your account alone. See Brands, manuals and how they fit together.

Your name

Display name under Profile is the name shown next to everything you do: in a brand's member list, on comments, on history entries and beside a version you saved. Press Save and it changes everywhere at once. It is required and it is cut at 120 characters.

One place keeps the old name: a section owner in Governance is typed by hand, so it still says the old name until somebody edits it.

Your email

You cannot change your email here. The field says Email cannot be changed. To change it, contact support. Write to support and it is changed for you. It is the address you sign in with and the address an invitation to a brand is matched against.

Your password

Under Password, fill in Current password and New password, then press Change password. The current one has to be right.

At least 8 characters

Shorter is refused with New password needs at least 8 characters.

At most 72 characters

Longer is refused with Password is too long. Use up to 72 characters. Accented letters and emoji count for more than one, so a long passphrase full of them can be refused before you reach 72.

Changing it signs out everywhere else

Every other session of yours ends the moment the password changes. The browser you did it in stays signed in. Do this if you think somebody else has your password.

Your profile picture

With no picture set you get your initials on a colored circle, taken from your display name. Under Profile picture, press Upload picture (or Change picture if there already is one) and choose an image file.

A dialog called Position your picture opens with the image centered and zoomed to fill the circle.
Drag the picture to position it, and use the Zoom slider, which runs from 1 to 3. You cannot drag the picture off the circle.
Press Use this. The preview updates immediately.
Press Save picture. Until you do, your profile is unchanged.

Any image file

Anything your browser can open. It is stored as a JPEG, 512 pixels square. Transparent areas become white.

5 MB

Over the limit you get Maximum file size is 5 MB.

One per person

Saving a new picture removes the old one.

The same in every brand

One picture is shown everywhere you are. It is not per brand, it is not part of any asset library, and it counts against no brand's storage. See Uploading files for files that do belong to a brand.

To take it away, press Remove and then Save picture. You are back to initials.

Timezone, date format and time format

These three settings under Date and time decide how every date and time in the app is written for you, and change nothing for anybody else. A Preview line shows the current moment as you have set it. Press Save preferences.

Timezone

27 zones, from UTC onwards. Every time you see is converted into it: activity entries, comment times, version timestamps, invitation expiry.

Date format

The order the parts are written in.

Time format

24-hour or 12-hour.

The same moment, written the six ways these settings allow, in UTC:

Date format	24-hour	12-hour
DD.MM.YYYY	09.03.2026, 14:05	09.03.2026, 02:05 PM
MM/DD/YYYY	03/09/2026, 14:05	03/09/2026, 02:05 PM
YYYY-MM-DD	2026-03-09 14:05	2026-03-09 02:05 em

A new account starts on UTC, DD.MM.YYYY and 24h.

Dates you type keep the day you typed

A review date or a license expiry is a calendar day, not a moment, so the timezone is not applied to it. It is written in your date order and comes back as the day that was typed.

Downloading everything you have

Under Your data, press Download my data and you get one JSON file with everything this account holds about you, named stylehub-account-2026-03-09.json with the day you asked for it. You do not have to ask anybody.

account

Email, name, plan, subscription status, your three date settings, your profile picture, when you accepted the terms, and when the account was created. Your password is not in the file.

memberships

Every brand you are in, with your role there and when you joined. See Roles.

uploads

Files you brought into any asset library: name, type, size, categories, brand and date. Files in the trash are included.

comments

Your comments, with the text, the time, and whether the thread was resolved.

activity

Your entries in the history.

sessions

Your sign-ins, with a start and an expiry.

invitations

Invitations sent to your address, with the brand, the role and the dates.

versions

Manual versions you saved, by manual title and label. See History and versions.

truncated

Uploads, comments, activity and versions are each cut at 5000 entries, newest first. This part of the file says which of the four were cut.

This is your personal record, not a backup of a brand. Brand content is listed by name only. For the whole of a brand, use Design tokens and The PDF.

Before you can close the account

One thing can stand in the way: a brand you own that has other members. It is never deleted from under them. Hand each one over to another member on the team page (opens in a new tab), or remove the other members. The form names the brands that are in the way. See Handing a brand over.

Download your data first if you want it. After the deletion there is nothing left to export.

Closing the account

WhereDashboard, Account, Delete account

Press Delete my account. The form lists what is about to happen, with your brands named.
Type your password into Your password.
Type DELETE into Type DELETE to confirm. In capitals, or you get Type DELETE in capitals to confirm.
Press Delete my account permanently. You are signed out and returned to the home page.

This cannot be undone

There is no grace period and no restore. A brand deleted with the account takes its manuals, its sections and its uploaded files with it.

Your subscription is canceled before the account is deleted. If it cannot be canceled at that moment the account is not deleted, and you are asked to try again in a moment. To cancel without closing the account, see Paying, yearly, invoices and canceling.

What closing the account removes

The account, its sessions and its personal settings. You are signed out of every browser at once.
Every brand you own that nobody else is in, with its manuals, its sections and its uploaded files. Its published manuals are no longer reachable.
Your profile picture.
Your name, taken off history entries, comments, files you uploaded, manual versions you saved and file versions you replaced.

What stays, and under what name

The work stays with the brand. A section you wrote for an employer is the employer's, so every record keeps its place and loses your name. Wherever your name stood, those records now read Deleted account. Comments keep their text, history entries keep what happened, versions keep their labels.

Invoices

Kept as long as commercial and tax law requires, typically ten years, independently of the account.

Brands you handed over

A brand you transferred before closing belongs to its new owner and is untouched. Your name still leaves its history.

Leaving a team is a different thing

Being removed from a brand's team is not being deleted. You still exist, and everything you did there keeps your name on it. Only closing the account takes the name off. See Handing a brand over, moving a manual, leaving.

How long each kind of record is kept is in the privacy policy (opens in a new tab).

What only support can do

Change your email. Support does it.
Change a password you cannot remember. The form asks for the current one and checks it. If you do not have it, support has to help.
Anything else about your personal data. Write to privacy@stylehub.cloud. Answers come within one month.

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Still stuck? Write to hello@stylehub.cloud and say which page you were on.